Return & Refund Policy

We want you to love your Mellifera gear. If something isn't right, here's how returns and refunds work.

30-Day Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused and unworn, with all original tags attached
  • In its original packaging
  • Accompanied by your order number or proof of purchase

To start a return, contact us at info@melliferaprotectiveclothing.com with your order number and reason for return.

Items sent back without first requesting a return will not be accepted.

Return Addresses

Once your return is approved, ship the item to the address for your region.

UK Customers
104 Staveley Road
Keighley, West Yorkshire
BD22 7DQ
United Kingdom

USA Customers
818 E Park Row Dr
Arlington, TX 76010
United States

All Other Regions
Customers in the EU, Australia, and other regions should contact us at info@melliferaprotectiveclothing.com before returning an item. We will confirm the best return address and process for your location.

Who Pays Return Shipping?

  • Size exchange or change of mind: The customer is responsible for return shipping costs.
  • Defective, damaged, or incorrect item received: We will cover the cost and provide a free replacement or exchange. Please contact us with photos of the issue within 48 hours of delivery.

Refunds

Once we receive your returned parcel, we will inspect it and process your refund within 3 business days.

Refunds are issued to your original payment method. Please allow additional business days for your bank or card provider to post the refund to your account.

If more than 10 business days have passed since we confirmed your refund and you still have not received it, contact us at info@melliferaprotectiveclothing.com.

Exchanges

The fastest way to receive the correct size or item is to return your current item for a refund and place a new order separately.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Gift cards
  • Custom or personalized orders

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without justification.

The item must still meet the return conditions listed above: unused, unworn, with all original tags attached, and in its original packaging.

Contact us before returning your order so we can confirm the correct return address and process.

Questions

Email: info@melliferaprotectiveclothing.com
Phone: +1 737-284-5852